Refund policy

Return & Refund Policy

JAY ROBY | The JRōby Archive

Thank you for purchasing artwork from JRōby. Each fine-art print is produced to order, individually inspected, and prepared for shipment with care.

Made-to-Order Artwork

All fine-art prints are made to order. Production, inspection, signing, and preparation generally require 7–10 business days before shipment.

Because each print is produced specifically for the customer's order, we do not accept returns or exchanges for changes of mind, incorrect size selections, or personal preferences after an order has entered production.

Damaged or Incorrect Artwork

If your artwork arrives damaged, defective, or different from what you ordered, please contact us at robyartworld@gmail.com within 7 days of delivery.

Include your order number, a description of the issue, and clear photographs of the artwork and shipping packaging.

We will review the issue and arrange an appropriate resolution, which may include replacement, refund, or another remedy.

Please retain the original packaging until the matter is resolved.

Order Cancellations

Cancellation requests must be submitted before production begins. Once an order enters production, cancellation may no longer be possible.

Please contact us promptly if you need assistance.

Refund Processing

Approved refunds will be issued to the original payment method. Processing times depend on your financial institution and payment provider.

Customer Rights

Nothing in this policy limits any rights or remedies customers are entitled to under applicable consumer protection laws.

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